Domestic Shipping & Delivery Policy
This policy explains how Saporigo processes, dispatches and delivers orders within India, including standard deliveries, remote and Extended Delivery Locations (EDL), heavy shipments, delivery timelines, shipment tracking and Secured Cash on Delivery.
1. Shipping Coverage – India
Saporigo ships domestic orders to serviceable delivery locations across India through available courier, postal and logistics partners.
Delivery availability is subject to the serviceability of the destination PIN code, shipment dimensions, product category, shipment weight and the capabilities of available logistics partners.
Standard Products
Standard delivery may be available for products including stationery, notebooks, board games, publications, crafts and other eligible Saporigo products.
Serviceability Is Order-Specific
A PIN code that is serviceable for a small stationery order may not necessarily be serviceable for a heavy gym bench, bulky shipment or specialised product.
2. Extended Delivery Locations (EDL) & Remote Areas
Certain PIN codes may be classified by logistics partners as remote, difficult-to-service or Extended Delivery Locations (EDL).
Shipments to these areas may involve additional transportation, handling or remote-area costs and may also require additional delivery time.
Where an additional shipping or EDL charge applies, the available charge will normally be calculated based on the destination, shipment weight, dimensions and available logistics route.
Please contact Saporigo before placing the order. Where feasible, our team may review alternative logistics options or available shipping arrangements for your destination.
Please share your PIN code and the products in your cart so that the shipment can be reviewed accurately.
3. Shipping Charges
Shipping charges are not necessarily identical for every order. Depending on the product and destination, shipping may be free, included in the displayed selling price, separately charged, or calculated dynamically.
Applicable shipping charges may depend on:
- Delivery PIN code
- Shipment weight
- Volumetric dimensions
- Product type
- Number of packages
- Remote-area or EDL classification
- Courier availability
- Special handling requirements
Where checkout calculates a shipping charge automatically, customers should review that charge before completing payment.
Blue Dart delivery for Fitness Lab equipment and heavy shipments
Fitness Lab products, and any physical order over 20 kg, use the destination PIN and combined shippable cart weight for Blue Dart serviceability. Unknown PINs, NO SERVICE and embargo routes, missing product weights, and unpriced EDL routes cannot use automated delivery.
A NORMAL service PIN has free shipping unless it is in an enabled EDL state, where ₹10 per kg plus 18% GST applies.
An EDL service PIN uses our editable Blue Dart distance and weight matrix. The matrix amount receives a 35% processing charge; an enabled EDL state adds ₹10 per kg; then 18% GST applies. EDL routes over 300 km and automatic shipments over 1,500 kg are unavailable. Checkout shows the final rate for the complete address and cart.
Blocked destinations and routes that the carrier cannot serve require support review. Route restrictions, embargoes or weather conditions may change after checkout. If an accepted order cannot be fulfilled before dispatch, Saporigo will contact the customer and arrange an applicable cancellation and refund. Fitness shipping eligibility does not imply Cash on Delivery eligibility.
4. Secured Cash on Delivery (COD)
Cash on Delivery is available only on eligible orders.
COD availability may depend on factors including order value, product category, shipment weight, logistics serviceability, destination and other operational requirements.
For an eligible Secured COD order, an applicable COD Processing & Handling Fee may be payable online before the COD order is confirmed.
The exact applicable COD fee will be displayed during checkout. Saporigo does not publish a fixed public COD fee tier table.
After the applicable COD confirmation process has been completed, the merchandise amount displayed as Payable on Delivery remains payable at delivery.
Complete COD conditions, including eligibility and fee treatment, are governed by Saporigo’s Secured Cash on Delivery Policy.
5. Order Processing & Dispatch
- Saporigo receives and verifies the order and applicable payment or COD confirmation.
- Products are prepared for fulfilment and applicable pre-dispatch checks are performed.
- The order is packed according to the nature, size and handling requirements of the product.
- The shipment is handed over to an available courier, postal or logistics partner.
- Tracking information is provided where supported by the chosen logistics service.
Standard Orders
Regular in-stock orders are generally targeted for processing and dispatch within 1–3 business days, excluding Sundays, public holidays and exceptional circumstances.
This is a processing target and should not be interpreted as a guaranteed delivery date.
6. Customized, Personalized & Made-to-Order Products
Orders requiring custom logos, artwork, printing, personalization, design approval, special fabrication or made-to-order processing may require additional preparation time.
Where customer approval is required, the dispatch timeline may begin only after the necessary design, specification or production approval has been received.
Where reasonably possible, an estimated processing or dispatch timeline will be communicated based on the requirements of the order.
7. Unexpected Processing or Dispatch Delays
Occasionally, dispatch may be delayed because of inventory availability, additional procurement, custom manufacturing, logistics restrictions, weather, local disruption or other circumstances.
Where a material delay becomes known before dispatch, Saporigo may contact the customer through available contact details and provide a revised expected timeline.
Where appropriate, the customer may choose whether to continue with the revised timeline or request cancellation before dispatch, subject to any special terms applicable to customized or made-to-order products.
8. Estimated Delivery Timelines
Delivery timelines are estimates and not guaranteed arrival dates. Actual transit may vary depending on the destination and logistics conditions.
Possible causes of additional transit time include:
- Courier network delays
- Weather conditions
- Road or transport disruption
- Remote-area movement
- Regional restrictions
- Public holidays
- Operational disruptions
- Address or PIN-code issues
- Delivery rescheduling requested by the recipient
9. Shipment Tracking
Where tracking is supported, customers may receive shipment information after dispatch through one or more available channels, including email, SMS, WhatsApp or the order record.
Tracking activity is generated by the relevant logistics network. There may occasionally be a delay between physical shipment movement and the corresponding online tracking update.
If tracking has not updated for an unusually long period, customers may contact Saporigo Support for assistance.
10. Delivery Address & Customer Responsibility
Customers should provide a complete and accurate delivery address, including:
- Recipient name
- House / building / street information
- Locality
- City and State
- Correct six-digit PIN code
- Accessible telephone number
Incomplete or incorrect delivery information can cause delays, failed delivery attempts or return-to-origin.
Customers should contact Saporigo as soon as possible if an address correction is required. Address changes may not always be possible after a shipment has been handed over to the logistics provider.
11. Cancellation Before & After Dispatch
Before Dispatch
For standard products, customers should contact Saporigo as soon as possible if they wish to cancel an order before it is handed over to the logistics provider.
Customized, made-to-order or personalized products may be subject to separate cancellation conditions where customer-specific production or non-recoverable work has already begun.
After Dispatch
Once a shipment has been dispatched, cancellation may no longer be operationally possible and the shipment may have to complete its logistics journey or return-to-origin process.
Where a customer-requested post-dispatch cancellation or unjustified refusal results in return logistics costs, the treatment of reasonable logistics expenses will depend on the circumstances of the order, the applicable Return & Refund Policy and applicable law.
Any refund requiring physical return of the shipment may be processed after the shipment has been returned and verified, except where a different remedy is appropriate under applicable law.
12. Parcel Appears Damaged or Tampered With at Delivery
If the outer package appears severely damaged, opened, materially tampered with or otherwise suspicious at the time of delivery, customers should avoid accepting the shipment where refusal is reasonably possible.
Please take clear photographs or video showing the condition of the external parcel and contact Saporigo Support as soon as possible.
Where the refusal is due to genuine visible transit damage or courier tampering, the customer will not be treated as having unjustifiably refused the shipment.
Saporigo will review the logistics record and arrange an appropriate resolution, which may include replacement, re-dispatch, refund or another suitable remedy depending on the circumstances.
13. Product Damage Discovered After Opening
If the outer package appeared intact but the product is found damaged, incomplete or incorrect after opening, please contact Saporigo Support promptly.
Customers are strongly encouraged to preserve:
- The outer package
- Shipping label
- Internal packaging
- Product and components
- Photos or unboxing video, where available
Such evidence can help determine whether the issue arose during packing, handling or logistics transit.
Genuine damage and incorrect-product claims are handled under the applicable Saporigo Returns, Refunds & Cancellation Policy.
14. Heavy & Bulky Shipments
Heavy products such as gym benches, home-gym systems, bulk stationery or other oversized shipments require additional logistics checks.
Delivery feasibility may depend on:
- Actual and volumetric weight
- Number and size of packages
- Road connectivity
- PIN-code serviceability
- Availability of surface/heavy cargo services
- Remote-area restrictions
- Regional transit conditions
15. Current Heavy-Equipment Logistics Limitations
Because of weight limitations, route constraints, transportation risks and restricted heavy-cargo availability, Saporigo may not currently be able to ship heavy-duty fitness equipment to certain regions.
At present, restrictions may apply to heavy fitness shipments destined for:
- PINs marked NO SERVICE or embargo in current carrier data
- Unpriced EDL distances or EDL routes above 300 km
- Andaman & Nicobar Islands
- Lakshadweep
These restrictions apply primarily to heavy or bulky equipment and do not necessarily mean that smaller products such as stationery, publications or compact craft products cannot be delivered to the same region.
Customers in these locations should contact Saporigo before ordering heavy equipment so that current serviceability can be checked.
16. Failed Delivery Attempts & Return-to-Origin (RTO)
A shipment may be returned to origin where delivery cannot be completed because of circumstances such as:
- Repeated recipient unavailability
- Incorrect or incomplete delivery address
- Invalid contact details
- Customer refusal without a valid shipment/product issue
- Courier serviceability or operational problems
- Local restrictions or route disruption
Each RTO situation may be reviewed based on its cause.
Customers will not automatically be held responsible where the failed delivery resulted from courier error, seller error, genuine transit damage or another circumstance not attributable to the customer.
Frequently Asked Questions
Do you ship everywhere in India?
We ship to serviceable locations across India, but serviceability depends on the particular product and logistics route. Heavy or oversized products may have more limited coverage than small products.
Why is a shipping charge appearing for my PIN code?
Your location may require additional freight, remote-area or EDL handling, or the product may have significant actual or volumetric weight. The applicable available shipping charge is calculated according to the shipment and destination.
Can I contact Saporigo if the shipping charge seems too high?
Yes. Contact us before checkout with the products and PIN code. Where feasible, we may review alternative logistics arrangements or available shipping options.
Why is COD not available for my order?
COD availability depends on product category, order value, shipment weight, destination and other eligibility rules. Selected heavy and Fitness Lab products may be Prepaid Only.
Does the COD fee include shipping?
No. The COD Processing & Handling Fee relates to the COD payment facility. Shipping or EDL charges, where applicable, are separate.
What should I do if my package arrives visibly damaged?
Where reasonably possible, do not accept a severely damaged or materially tampered parcel. Take photos/video and contact Saporigo Support promptly.
Can heavy gym equipment be delivered to my location?
Heavy-equipment delivery is subject to route, weight and PIN-code serviceability. Contact us with your PIN code and the product name if you would like us to verify delivery before ordering.
Are delivery dates guaranteed?
No. Displayed delivery times are estimates because actual transit is handled through logistics networks and may be affected by destination, weather, local restrictions and other operational conditions.
17. Shipping Support
For shipment tracking, serviceability, heavy-equipment delivery, EDL charges or other shipping questions, contact Saporigo Support.
Support Hours: 10:00 AM – 6:00 PM, Monday to Saturday
Blue Dart delivery for Fitness Lab and heavy orders
For Fitness Lab products, or any physical order weighing over 20 kg, we check the delivery PIN against our Blue Dart serviceability data. Enter your complete Indian delivery address at checkout. The final rate uses the combined shippable cart weight and the destination PIN.
| PIN service type | Shipping calculation |
|---|---|
| NORMAL | Free, except enabled EDL states: ₹10 per kg plus 18% GST. |
| EDL (Extended Delivery Location) | Distance and weight matrix charge, plus 35% processing, then 18% GST. Enabled EDL states also add ₹10 per kg before GST. |
| NO SERVICE / embargo / unpriced route | Online delivery is unavailable. Contact us for help before ordering. |
For EDL, the distance comes from the Blue Dart PIN record. Routes above 300 km, routes below the first priced 20 km band, missing distance/day data, or shipments over 1,500 kg are unavailable through this automatic method. The displayed EDL time is the source route days plus 3 extra days, in addition to normal transit. Serviceability may change.
For example, a 50 kg EDL shipment in the 20–50 km band has a ₹550 matrix base: ₹550 + 35% processing + 18% GST = ₹876.15. If the destination is also an enabled EDL state, the ₹10/kg surcharge makes the total ₹1,466.15. The checkout quote for your complete cart and address governs your order.
Need a route check? Email support@saporigo.in or message +91-8307575524.
Check EDL shipping charges
Enter your delivery PIN and approximate packed shipment weight to see serviceability, estimated shipping and any extra delivery time.
This is an estimate for the weight entered here. Cart and checkout automatically calculate the final charge from the actual combined shippable weight and delivery PIN.