Saporigo Domestic Shipping & Delivery Policy

At Saporigo, we aim to make shipping simple, transparent, and reliable for all our customers across India. This policy explains our domestic shipping process, timelines, and Cash on Delivery (COD) terms.

1. Shipping Coverage (India Only)

• Pan-India Delivery: We deliver across India to all serviceable pincodes using trusted logistics partners.
• Standard Shipping: We offer reliable shipping on all our products, including board games, semi-rewritable notebooks, and fitness hardware.
• Extended Delivery Locations (EDL): For locations that fall under remote or Extended Delivery Locations (EDL), delivery might take slightly longer than standard routes. Any applicable remote area surcharge will be calculated and displayed at checkout.

2. Cash on Delivery (COD) & Tiered Convenience Fee

• Order Value Limit: Cash on Delivery (COD) is available only for eligible orders with a total product value ranging between ₹500 and ₹2,000.
• Additional Upfront COD Fee: To process a COD order and prevent fraudulent bookings, an extra, non-refundable COD Convenience Fee is applied exclusive of the product value. This additional fee must be paid securely upfront at the Cashfree payment gateway page to confirm your COD order:
  • For product value ₹500 to ₹999: An additional upfront fee of ₹50 applies.
  • For product value ₹1,000 to ₹1,499: An additional upfront fee of ₹100 applies.
  • For product value ₹1,500 to ₹2,000: An additional upfront fee of ₹200 applies.
• Remaining Balance: The actual product value will be collected in cash or via UPI by the delivery executive at your doorstep.
• Strictly Non-Refundable: Please note that this upfront COD Convenience Fee is strictly non-refundable under any circumstances. This includes situations where the order is canceled post-dispatch, or if the package is refused/rejected by the customer at the time of delivery.

3. Order Processing, Customizations & Dispatch

• Standard Processing: Regular orders are processed and dispatched within 1–3 business days (excluding Sundays and public holidays).
• Custom & Design Orders: Orders requiring personalization, design finalization, or custom processing will take additional time. The shipping timeline for such orders will be subject to design approval and final manufacturing requirements.
• Unforeseen Delays & Consent: In the event of unexpected delays, inventory shortages, or items requiring additional procurement time, our team will proactively notify you of the revised timeline via Email or WhatsApp.
  • If you agree to the new timeline, we will proceed with processing your order.
  • If you disagree with the delay, we will immediately cancel the order and issue a full, prompt refund.
• Tracking Your Order: Once your order is shipped, you will receive a tracking link via email or SMS/WhatsApp to monitor your package’s journey.

4. Post-Dispatch Cancellations & Deduction Structure

To process cancellations without any penalty, customers must inform us before the shipment is handed over to our logistics partners.

If an order is canceled, refused, or returned by the customer after it has been dispatched from our facility, the following terms will apply:

• Refund Processing: The refund will only be initiated once the shipped package is successfully delivered back to our warehouse.
• Shipping Deduction: The final refund amount will be subjected to a mandatory deduction. This deduction will equal the Actual Logistics Charge incurred + a 25% Processing Fee (calculated on the shipping charge).

5. Estimated Delivery Timelines

• Standard Delivery (Metro & Tier 1 Cities): 3–7 business days.
• Remote / EDL Locations: 7–10 business days. (Note: Delivery timelines are estimates and may occasionally vary due to local courier delays, extreme weather conditions, or regional restrictions.)

6. Returns & Replacements (Transit Damage)

• If your package appears severely damaged or tampered with at the time of delivery, please refuse to accept it and contact us immediately.
• Important: Please take clear photos of the damaged outer box before returning it to the delivery executive and share them with us along with your reason for refusal.
• Zero Penalty Guarantee: Rest assured, no penalty or shipping deductions will be charged to you in this scenario.
• Fast Replacement: We will dispatch a fresh replacement shipment to you as soon as the logistics partner initiates the RTO (Return to Origin) tracking process for the damaged package—you don’t have to wait for the damaged item to reach our warehouse.
• If you find the product damaged inside after opening an intact box, please share an unboxing video and clear photos within 48 hours of delivery to arrange a free replacement.

7. Support & Assistance

If you need help tracking your order, modifying a shipment, or placing bulk corporate orders, please reach out to our support team immediately:

• Email: support@saporigo.in
• WhatsApp / Phone: +91-8307575524