1. General Returns
You can return any eligible product within 7 days of delivery. Returned items must be:
- Unused and undamaged.
- In original packaging with all components (like board game pieces or planner inserts) intact.
- Accompanied by proof of purchase (invoice/order ID).
2. Non-Returnable and Refundable Items
- Customized or personalized products.
- Limited edition, clearance sale, or final-sale items.
- Cash on Delivery (COD) Convenience Fee (Strictly Non-Refundable)
- No Refunds on COD Fees: The tier-based upfront COD Convenience Fee (₹50 / ₹100 / ₹200) paid at the checkout gateway is strictly non-refundable.
- No Claims Allowed: This fee covers automated gateway processing and digital booking operations. If you change your mind, cancel your order (either before or after dispatch), or refuse to accept the delivery at your doorstep, this upfront fee will not be refunded under any circumstances.
- Products damaged due to misuse or rough handling.
Please note: Our semi-rewritable notebooks are made of coated paper; they are not waterproof or non-tearable. You can use any ball pen to write, erase, and reuse them multiple times. Damage caused by tearing, water exposure, or using incorrect markers will not be eligible for return.
3. Refund Timelines
- Once the return is received and verified at our warehouse, refunds are initiated within 3–4 business days.
- Refunds are generally credited to the original payment method within 7–10 business days, depending on your bank or payment gateway.
- Customers will be notified via Email/SMS/WhatsApp once the refund is processed.
4. Return Shipping & Reimbursement (India)
- The customer must arrange the return shipping through a reliable courier service.
- Upon receipt and verification of the undamaged product, Saporigo will reimburse the return shipping cost.
- Reimbursement is calculated as the actual courier invoice cost (excluding GST) OR a flat 20% of the product value — whichever is lower.
- Invoice Notes: If you submit a standard courier receipt, the net value (without GST) is considered. If you submit a formal Tax Invoice billed to SAPORIGO’s firm name with our GSTIN, the reimbursement may include the GST amount as well.
5. Customisable Products – Special Terms
For products involving custom logos, custom designs, or personalized notebook covers:
- Approval Requirement: The buyer must explicitly confirm and approve the final digital design layout preview shared by our team before dispatch. No claims for design changes can be accepted after your approval.
- Cancel before production starts: 100% Full Refund.
- Cancel after design approval & production processing has initiated: A 75% processing fee will be deducted from your refund to cover raw material setups.
- Once Shipped: All customised products are strictly non-returnable and non-refundable.
6. Evidence for Genuine Claims
If your issue is genuine and legitimate, please don’t worry! Our support team is very friendly and will resolve your case in your best interest. We do not charge unnecessarily.
To guarantee a swift and hassle-free resolution, please ensure the following:
- Unboxing Evidence: Make sure to record a clear, continuous unboxing video and click photos of the package and product when you first receive it.
- Return Packing Video & Packaging Integrity: When handing over the return shipment to the courier, you must record a clear video of yourself packing the item. You must return the exact same package that you recorded. Sending a different box, counterfeit packaging, or a mismatched package will be strictly considered as fraudulent activity under our Return Fraud policy.
- Official Record Submission: Please send these unboxing and packing videos directly to our official WhatsApp number at +91-8307575524. Videos sent to this number will be officially considered on record for processing your claim.
- Logistics Faults (Courier Tampering): If you packed and handed over the correct box (as proven by your packing video), but the package gets tampered with, changed, or damaged by the logistics partner during transit, please don’t worry! You will not be held responsible. We will handle the investigation and dispute directly with the courier company.
7. Claim Denial, Return Fraud & Invalid Returns Policy
All returned items undergo a strict quality video-inspection upon reaching our warehouse.
- Wrong or Fake Item Returned (Return Fraud): If our inspection reveals that the returned package contains a different item, a used/counterfeit product, or an empty box, the refund claim will be instantly rejected. Saporigo reserves the right to confiscate the fraudulent shipment and initiate legal action.
- Intentional Damage: If a returned product is found to be intentionally damaged, misused, or tampered with by the customer (and the fault is determined to be the customer’s during inspection), the return claim will be officially denied.
In such invalid/fraud cases:
- No Reimbursement: The customer will not receive any refund or reimbursement for the return shipping charges.
- Shipment Hold & Forwarding Fee: The damaged/invalid shipment will be held at our facility. To get the product shipped back to them, the customer must pay the forward shipping charges plus a 25% administrative processing fee (calculated on the shipping charge).
- Chargeable Repair Option: Alternatively, upon the customer’s explicit request, we can attempt to repair or fix the damaged product. This repair service will be entirely on a chargeable basis.
8. Firm Details & Support
- Firm Name: Shree Parmeshwari Enterprises
- Address: Khasra No. 23//22, 23//23, 23//24, 23//25, 32//2, 32//3/1, Village Gadaipur, Near Cold Storage, Focal Point Industrial Area Old, Jalandhar, Punjab – 144004
- GSTIN: 03BRQPA9522D1Z2
- Email: support@saporigo.in
- WhatsApp / Phone: +91-8307575524
- Support Hours: 10 AM – 6 PM (Mon–Sat)