Returns, Refunds & Cancellation Policy
We aim to handle genuine return, replacement and refund requests fairly, transparently and as quickly as reasonably possible. This policy explains the conditions applicable to standard products, customised products, Secured COD orders, return shipping and claim verification.
1. General Return Window
Eligible products may be requested for return within 7 days from the date of delivery, unless a different product-specific condition is clearly stated at the time of purchase.
For a standard return, the product should normally be:
- Unused and not materially damaged after delivery.
- Returned with the original product packaging, accessories, components and included items.
- Accompanied by sufficient proof of purchase, such as the Saporigo order number, invoice or other transaction record.
2. Items That May Not Be Eligible for Standard Return
The following items may be excluded from a discretionary or change-of-mind return, subject to applicable law:
- Customized or personalized products after production has begun.
- Products clearly sold as final-sale, clearance or limited-sale items where this condition was disclosed before purchase.
- Products damaged after delivery through misuse, improper storage, deliberate damage or handling inconsistent with normal intended use.
Semi-Rewritable & Reusable Paper Products
Saporigo semi-rewritable notebooks use specially coated paper. These products should not be treated as waterproof or tear-proof.
Normal compatible writing and cleaning methods should be followed. Damage caused after delivery by tearing, excessive liquid exposure, aggressive cleaning, unsuitable chemicals or incompatible writing instruments may not qualify as a manufacturing defect.
This does not exclude claims involving an actual manufacturing fault or a product received in a damaged or incorrect condition.
3. Secured COD Processing & Handling Fee
Where Secured Cash on Delivery is offered, an applicable COD Processing & Handling Fee may be collected online before the COD order is confirmed.
This amount is separate from the merchandise value payable on delivery and is associated with providing and processing the COD facility.
Once the COD order has been successfully confirmed and the applicable processing has begun, the COD Processing & Handling Fee is generally non-refundable, subject to the circumstances of the order and applicable law.
This may include situations where the customer subsequently changes their mind, refuses an otherwise correctly supplied shipment or the shipment is returned because of circumstances attributable to the customer.
Detailed COD conditions are governed by Saporigo’s separate Secured Cash on Delivery Policy.
4. Refund Processing Timelines
Where a return is approved and the product is required to be physically returned, the refund process normally begins after the returned product is received and inspected.
- Saporigo generally initiates an approved refund within 3–4 business days after verification.
- After initiation, the amount may take approximately 7–10 business days to reflect in the original payment method, depending on the customer’s bank, card issuer or payment service provider.
- Where reasonably available, the customer may receive an update through Email, SMS, WhatsApp or their order record.
Banking or payment-gateway settlement times after Saporigo has initiated a refund may be outside Saporigo’s direct control.
5. Return Shipping & Reimbursement – India
Change-of-Mind / Discretionary Returns
Where a return is accepted as a discretionary or change-of-mind return, the customer may be asked to arrange return shipment through a reliable and traceable courier service.
Any return-shipping reimbursement offered in such a case will be subject to the return approval communicated by Saporigo.
Defective, Incorrect or Seller-Fault Claims
Where the claim is accepted because the product was supplied defective, damaged, incorrect, materially different from its description, or the issue is otherwise attributable to Saporigo, reasonable return-logistics arrangements or reimbursement will be handled separately based on the circumstances of the case.
Courier Invoice
Where Saporigo has specifically approved reimbursement of a customer-arranged return shipment, reimbursement may be based on the reasonable courier amount supported by a valid receipt or invoice, subject to the amount approved for that return.
GST treatment, where applicable, will depend on the supporting invoice and applicable tax requirements.
6. Customized & Personalized Products
Custom products involve customer-specific design, printing, setup, material or production work and therefore follow special conditions.
Design Approval
Where Saporigo provides a digital design preview, production may begin only after the buyer confirms the final design or specifications.
Customers should carefully check spelling, logos, names, design placement, dimensions and other requested customization details before approval.
Cancellation Before Production
If an eligible custom order is cancelled before customization or production work has started, a full refund may be provided.
Cancellation After Production Has Started
Once customization or production has commenced, any refund will depend on the stage of production and the reasonable, non-recoverable costs already incurred for that customer-specific order, where deduction is permissible under applicable law.
The applicable treatment will be communicated based on the actual status of the custom order.
After Dispatch
A correctly manufactured customized or personalized product is generally not eligible for a normal change-of-mind return after dispatch.
However, genuine claims involving manufacturing defects, shipping damage, an incorrect item or failure to follow the customer-approved specification may still be reviewed under this policy and applicable law.
7. Evidence for Genuine Claims
Clear evidence helps us resolve genuine claims quickly and also protects both customers and Saporigo from disputes involving transit damage, missing items or return-package substitution.
Recommended Unboxing Evidence
Customers are strongly encouraged to record a clear, continuous unboxing video and take photographs of the external package and product, particularly for claims involving:
- Missing components
- Transit damage
- Incorrect product
- Package tampering
- Significant visible damage on arrival
Where an unboxing video is not available, Saporigo may consider other reasonable supporting evidence depending on the nature of the claim.
Return Packing Evidence
Where a return is approved, customers are encouraged to record the product and the packing process before handing the parcel to the courier. This helps establish the condition and contents of the return shipment before transit.
Official Evidence Submission
Claim evidence may be submitted through Saporigo’s official support channels, including:
WhatsApp: +91-8307575524
Email: support@saporigo.in
8. Courier Tampering or Damage During Return Transit
If evidence reasonably establishes that the customer handed the correct product and package to the return courier, but the shipment was later tampered with, lost or damaged while in the logistics network, Saporigo will review the case separately and may pursue the relevant logistics partner.
A customer will not automatically be treated as responsible for a logistics incident merely because the returned package reached Saporigo in a different condition.
9. Invalid Returns, Product Substitution & Return Fraud
Returned products may be inspected and documented when received at the Saporigo facility.
Different, Counterfeit or Empty Return
Where reasonable inspection shows that the returned parcel contains a different product, counterfeit item, materially substituted product or no relevant product at all, the return/refund request may be rejected after review.
Intentional Damage or Material Misuse
A claim may also be denied where available evidence establishes that damage occurred through deliberate damage, misuse or material alteration after delivery rather than through a product defect or logistics issue.
Handling an Invalid Return
Where a return is rejected, Saporigo will communicate the reason to the customer. If the customer requests the rejected product to be shipped back, reasonable forwarding/shipping charges may be payable before re-dispatch.
Where appropriate, Saporigo may also offer a separately chargeable repair, replacement-part or restoration option with the customer’s consent.
10. Inspection & Resolution
Each return claim may be reviewed based on the product, reason for return, supporting evidence, shipment records and inspection findings.
Depending on the circumstances, an approved resolution may include:
- Refund
- Replacement
- Replacement component or part
- Repair or corrective action
- Other reasonable resolution agreed with the customer
Frequently Asked Questions
Is an unboxing video compulsory for every return?
It is strongly recommended, especially for damage, missing-item, incorrect-product and tampering claims. Where no video exists, other reasonable evidence may be reviewed depending on the claim.
Can I return a customized product simply because I changed my mind?
Once customization has begun, normal change-of-mind cancellation may be restricted because the product has been produced specifically for your order. Genuine defect or specification-error claims remain separately reviewable.
Is the Secured COD fee refunded if I refuse delivery?
A COD Processing & Handling Fee is generally non-refundable once the COD order has been confirmed and processing has begun, subject to the specific circumstances and applicable law.
What if Saporigo sends the wrong or defective product?
Please contact support with the available evidence. Genuine seller-fault or product-defect claims will be reviewed separately from normal change-of-mind returns.
11. Firm Details & Customer Support
Registered / Business Address
Shree Parmeshwari Enterprises
Khasra No. 23//22, 23//23, 23//24, 23//25, 32//2, 32//3/1,
Village Gadaipur, Near Cold Storage,
Focal Point Industrial Area Old,
Jalandhar, Punjab – 144004, India
Support Hours: 10:00 AM – 6:00 PM, Monday to Saturday