Knowledge Base & Official FAQs
Find clear information about Saporigo products, domestic and international shipping, customization, product care, payments, returns and customer support.
Domestic Shipping & Cargo India Delivery Framework
Q Are all domestic orders shipped free across India?
Delivery charges depend on the product category, PIN code and shipment weight. For Fitness Lab equipment, a free-list PIN outside an enabled EDL state has no additional fitness delivery charge. A free-list PIN inside an enabled EDL state pays ₹10 per fitness kilogram + 18% GST. For a serviceable PIN outside the free list, base freight is ₹1,925 through 100 kg or ₹2,500 above 100 through 250 kg, plus 25% processing. Every PIN outside the free list also pays ₹10 per fitness kilogram. GST is 18% on the resulting fitness freight. The available charge is displayed at checkout before payment.
Q Can heavy home gym equipment travel via air cargo?
No. Fitness equipment and structural cast weight plates travel strictly via Ground Cargo channels due to weight limitations. Automated checkout shipment requires your destination PIN code to explicitly support Ground Package Delivery via Blue Dart or equivalent partners.
Q What happens if my heavy-order PIN code shows Ground Delivery as “NO”?
If your location does not support standard surface cargo delivery, automated checkout cannot process shipping. Please contact us before placing the order. Our team can manually check alternative surface carriers and determine whether another transport route is available.
Q How are Heavy + EDL Remote orders processed?
Blocked destinations and fitness shipments above 250 kg require a support review before payment and cannot use automated fitness shipping. If a route becomes unavailable after an order is accepted, we will contact you before dispatch and arrange the applicable cancellation and refund where fulfilment is not possible.
Global Customers & Export International Shipping Information
Q Which products are eligible for automated international shipping?
To maintain practical shipping costs and easier handling, international shipping is recommended and supported primarily for lightweight products under our Export Bundles & Custom Combo Kits category. Bulky or heavy machinery items are not enabled for automated global shipping.
Q What are the parcel-weight guidelines for global buyers?
International buyers are encouraged to choose combo packs or bundles rather than multiple individual shipments. Wherever practical, consignments should remain lightweight, preferably below 3 kg, to help maintain a more economical international delivery experience.
Q Who is responsible for customs clearance and import duties?
Destination-country customs clearance, import tariffs, local taxes and customs-processing requirements are the responsibility of the customer. Saporigo does not control the regulations, assessments or processing timelines of destination-country customs authorities.
Q Can I return an internationally delivered item?
Due to complex cross-border logistics, international sales are final once shipped and mind-change returns are not accepted. Where applicable under our policy, component replacement support may be provided for verified manufacturing defects or transit-related faults.
Smart Stationery & Product Care Reusable Notebook Specifications
Q What is the difference between Semi-Rewritable and Rewritable notebooks?
Our Semi-Rewritable series uses specialized coated sheets designed to provide a paper-like writing experience with regular ballpoint pens. The Rewritable series functions as a portable multi-page dry-erase style notebook designed for repeated rough work, calculations, planning and practice.
Q Are Saporigo reusable notebooks waterproof or non-tearable?
Our reusable notebook systems use advanced coated paper technology to preserve realistic writing feedback. These are premium coated paper products and are not synthetic waterproof or non-tearable sheets.
Q What is the Transparent & ReTrace sheet series?
ReTrace consists of high-clarity transparent rewritable sheets that allow students, artists and other users to position templates over reference books, maps or working material for tracing and note-taking without directly marking the underlying reference page.
Q Can notebook covers be customized with designs or logos?
Yes. Our Craft Lab system supports custom design layouts and logo personalization on eligible notebook covers. Batch-customization requirements can be discussed with our team through email or WhatsApp.
Customizations, Cancellations & Terms Custom Order Framework
Q How is a customized product design approved?
The buyer must review and explicitly approve the final digital layout preview shared by our team through email or WhatsApp before production or dispatch, as applicable. Once formal approval has been provided, subsequent claims relating to buyer-approved design content or requested design changes may be restricted according to the applicable customization policy.
Q What happens if I cancel a customized order?
If cancellation occurs before processing begins, a 100% refund is issued. If cancellation occurs after design approval and production initialization, the applicable processing/setup deduction is applied — 25% for notebooks and 75% for custom items, according to the applicable policy parameters. Once shipped, customized orders are non-returnable.
Q What is Saporigo’s business entity for B2B orders?
Web operations, retail transactions, tax filings and associated business activities are managed under Shree Parmeshwari Enterprises (GSTIN: 03BRQPA9522D1Z2).
Q What safety responsibilities apply to Fitness Lab equipment?
Users must follow the supplied assembly and usage instructions and observe the stated structural load limits and product-specific safety requirements. Equipment should be inspected and used only as intended.
Data Protection & Communications Privacy & Customer Preferences
Q How are promotional messages and DND preferences handled?
Marketing communications may be sent through channels such as WhatsApp, SMS and email where the applicable consent or lawful basis exists. Customers can request to opt out of promotional communications through our support channel. Transaction-related communications may still be sent where necessary to process or service an order.
Q Will opting out of marketing stop shipping updates?
No. Essential transactional communications — including order confirmations, payment information, shipment tracking and delivery-related updates — may continue even after you opt out of promotional marketing messages.
Direct Buying, Payments & Security Shopping Directly with Saporigo
Q Why buy directly from Saporigo?
Direct purchasing gives customers access to Saporigo’s own pricing, product configurations, customization options and direct customer support without relying exclusively on a third-party marketplace interface.
Q Is it safe to pay online on the Saporigo website?
Online payments are processed using supported third-party payment gateways and payment networks rather than storing sensitive card credentials directly through the FAQ page. The payment methods available for your order are displayed during checkout.
Q How do direct returns work?
Return eligibility depends on the product, order type, condition and applicable Return & Refund Policy. Where a return is eligible, the available return or reverse-shipping procedure will be communicated by our support team. Please review the applicable policy before ordering.
Q What information can I review before placing an order?
Product information, applicable pricing, shipping charges where available, payment options and relevant store policies can be reviewed before completing your purchase. For unusual freight, customization or heavy-equipment requirements, contact support before payment.
Still have a question?
Contact our support team for product specifications, customization requirements, heavy-shipment weight checks, delivery availability or freight-related questions.
Email Support — support@saporigo.com